How do I track my order?
Once your order is shipped we will send you an order fulfilled confirmation email along with the tracking details of the courier company. You can set up an alert as well on the courier company website to update you on the status of the shipment.
How long will it take for my order to reach me?
Orders are shipped from our warehouse in Delhi and they typically are delivered in 8-10 working days depending on the distance from Delhi, the mode of payment and product availability. All orders received are generally shipped within 3-5 working days. Our warehouse is closed on Sunday for the weekend. All orders received after 1 pm on Saturday are shipped on Monday. For express delivery, get in touch with us at firstname.lastname@example.org.
How can I cancel my order?
COD orders can be cancelled within 24 hours of placing the order. You can reach us at email@example.com with your instructions. Once the COD order is shipped, we are unable to make any changes to your order or cancel it.
Prepaid orders CANNOT be cancelled.
Shipping & Returns
What if I receive a damaged product?
We urge you to not worry about this. It's our responsibility that your order reaches you in perfect shape. All you have to do is take a picture of the damaged product and send us an email at firstname.lastname@example.org with your order number and the image of the product. We will replace it for you at the earliest.
What is your return policy?
We do not accept returns.
Is COD available? Why is the maximum order value for COD 7,500 INR?
Yes, COD is available.
A COD (cash on delivery order) typically means we, Old Marigold, first undertake the cost of the process of delivering the COD products to the customer - the cost of packaging, logistical coordination, shipping, handling - is spent without any guarantee that the customer on the other end will be around to receive the product and pay cash. The return of any high value products (which would have a turnaround time of at least 15 days to get back to us) would mean a large transportation cost and lost time for when we can potentially put the high value products back on our shelves for sale - and therefore ends up incurring a very large loss to us as a small business. That’s why we try and cap COD orders to INR 7,500.
What if I'm not home at the time of delivery?
The courier company will send you an SMS alert as well as call on the day of delivery. If you are unable to accept a package please reach out to them or to us to update the instructions to the delivery person. An order is attempted 3 times after which its returned back to us. A returned order is not refunded. If a customer refuses orders regularly, we reserve the rights to cancel orders.
Do you arrange for reverse pick ups?
In certain cases, we do arrange for reverse pick up at an additional charge of Rs. 150. In order to check whether your order is eligible for reverse pick up, please mail us at email@example.com.
Where do I mail the return/exchange products?
Please mail the item(s) to the address below. Do remember to mention your order details and retain the original packaging, tags and invoice of the order.
OLD MARIGOLD, D-40, Ground Floor, Nangal Dewat, Vasant Kunj, New Delhi, 110070
When will I receive a replacement?
Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:
- The item(s) should be unused, unsoiled and unwashed.
- The packaging should have the original tags in place.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted.